Refund policy

We’re confident that you’ll love your new ooak product, however if not 100% satisfied we offer returns/exchanges on full priced, unused items within 30 days from the purchase date.

Refunds and exchanges will only be processed if items are in original, resellable condition, and in its original unmarked box with hang tags. If returned in unsellable condition, we reserve the right to refuse a refund and will return the item(s) back to you. You’ll also need the receipt or proof of purchase. 

Please note: Returns/exchanges only apply to purchases made online at ooak.co. We do not accept returns from Stockists/resellers. Please get in touch with your original place of purchase to do so.

Once your stick(s) arrive back at our warehouse we will issue a refund. Please know we charge a flat fee of $5.00 if returning via the North Island, and South Island. This will be deducted from your refund upon receipt of your return. The return fee above does not apply to any, accepted warranty claims, or incorrect products received.  

Our Right to Reject Your Purchase/Return, or Cancel An Order: The sale of products and fulfillment of orders at ooak through our e-commerce site is contingent upon product availability and discretion in managing inventory. ooak explicitly reserves the right (in its sole discretion) to limit, decline, or reject any sales, returns, and orders for any reason, without being liable for any damages or costs, except for repaying any amount received from the customer in relation to such sale or order.

Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at store@ooak.co.